Frequently

Asked Questions.

Marathon Photos Live is the world's leading mass participation event sports photography company operating since 1999, now in 70 countries

Find your race - Enter all or part of the event name in the search box.

Enter your name or Bib number in the next search box. You may be asked to select your event distance, eg Marathon or 10km or to enter additional information, eg date of birth.

Click on "More Photos" to see images of those who have no race number, or a number we could not positively identify.

Check the box that best matches the main colour you wore on race day and scroll through the images. If you find your photo in this search, click “This is Me!” to have the image linked to your race number.

Regrettably we could not clearly identify your race number. Please search in "More Photos" (see above)

Click on the photo you like. This will take you to a larger image on a page displaying all the purchase options. Select the product you would like to order. Your cart status will update automatically.

When you are ready to pay, click on "View Cart" to review your order. This is where the postage is added if you have ordered printed products. Click on “Checkout” to complete the delivery and payment details.

No. You can wait until all photos are online and preview them before you order.

If you find your photo in “More Photos”, click on "This is Me!" to link the image to your race number. Place your order when the image appears online in your album.

Find your swim photos in the "More Photos" section. You may need to click to the right or left to locate them or you may wish to adjust the time of day that appears above the photos. When you find your image, click "This is Me!". Wait until your swim photos appear in your album before placing your order. You may need to refresh your browser.

Click on “Preview” to see what your photo will look like in a format such as Photo Certificate, Race Time Photo or Commemorative Photo.

This is a good opportunity to check that all the information is correct on a Photo Certificate or Race Time Photo.

If there is a spelling error in your name or incorrect race time, please contact us to have it amended. We verify time changes in the official results before making any amendments.

Please place your order only when the correct information shows online.

Yes, there are online cropping functions that allow you to make simple changes to your photo before ordering. Click on “Crop this Photo”. If you save your changes, the cropped photo will show online. If you are not happy, click on “Crop this Photo” again and undo the changes.

We recommend you check the Preview before ordering. Once you have added the photo to your shopping cart, you cannot make further changes to that photo.

Click on “Your race” to view more of your own images. To view images of a different person, return to the homepage, select the event and enter the person’s name or race number.

Click on “Home” and select another event. You may order photos from different events but you cannot place photos priced in different currencies into the same shopping cart.

For this to work, you need to ensure “cookies” are enabled in your Internet browser options.

Make a final check of the order in your Shopping Cart and click on “Checkout”.

Download orders require your email address and an access code of your choice for extra security. Incorrect email addresses will prevent the delivery of your order.

Orders for printed products require a full delivery address that includes name, street name and number, (or Post Office Box number), the town or city and postcode. Errors or incomplete information may prevent the timely delivery of your order.

You will receive an auto email confirming your order. We recommend you keep a record of the order number.

We recommend payment by any card with a Visa or Mastercard logo (including Debit Plus and Maestro) as the option with the fastest processing time. Credit Card details may be entered on the Checkout page. This is a secure site. At the end of the transaction you will receive an order number. Keep this for reference in case of an enquiry. At busy times payments can take some moments to process. If you Submit again, you will be charged again.

Other payment options are available at Checkout, depending on the country and currency of the event. Follow the prompts and instructions. Please note that bank transfers can take 5-7 working days to process before the order is released to us for fulfilment. It is essential that the reference number is included with your bank transfer payment.

We send an automatic email to confirm your order and another when it has been fulfilled.

Don’t worry. Contact us through Customer Services and we’ll remind you

You order will be confirmed on-screen and by email. We recommend you keep a record of the order number.

At busy times, download orders may take a few days to process. Please be patient. At other times digital images can be available to download soon after ordering. Low resolution files can be posted immediately to social media. Video ordered straight after an event usually takes a few days to be processed. You will receive an auto email with link when your order is ready to download.

Posted orders are usually dispatched less than three working days from receipt of payment. From dispatch they can take 10-15 working days to reach you. This depends on the postal service and is out of our control. You will receive an auto email when your order is dispatched.

Owing to the aspect ratio of our photos, a 5”x7” print may not fit a commercial 5”x7” frame and may need to be trimmed.

Digital Pack - download all your identified images as they appear online.

Digital Super Pack – download all your identified images in all product options, such as Photo Certificate, Race Time Photo, Commemorative Photo and original image.

Digital Mega Pack - download a Digital Super Pack PLUS your video from the event. You will receive separate emails with download links for your images and your video.

All digital pack options are available for a single race number only.

No. Digital products give you the freedom to print photos at your convenience as often as you wish.

Our images are jpeg files that can be printed up to 30cm x 20cm / 12” x 8”. That’s about A4 or letter size. Image size and resolution may vary.

When your order is ready, an automatic email is sent with a link directly to your download page.

You can also go to the homepage and click on "My Order". Enter your order number or email address. In the second box enter the access code you chose at the time of ordering, then click “Submit”. Follow the prompts to download your images or share to Facebook.

If your order includes different events or different race numbers, select the one you wish to view from the drop-down arrow at the top of the page and click "Go".

Yes. Ordered images can be uploaded directly to Facebook and Twitter.

Images can be downloaded to your mobile phone but we are still working on the video download function.

Yes. The video you see online is low-resolution. You can order a high definition file to download. Purchasing and download instructions are the same as for photo products.

We aim for 72 hours after an event for race video to be fully processed but it can take longer. You will receive an auto email when your video is ready to download.

If you have a Windows PC, use Windows Media Player to watch your video. If you have a Mac, use VLC to watch your video. This may be downloaded free from the Internet.

Go to Customer Services on our website and click on Contact Us. In order to help you, we will need your Order Number and all the details you can give us, such as the event name, date you placed the order, the method of payment, the email address you used and any other information to help us locate your order.

An automatic email confirming an order is always sent to the email address provided. Sometimes the email address has an error. Sometimes the email might be removed by a spam filter. Regrettably we have no control over this. Go to Customer Services on our website and click on Contact Us.

About

Us.

Marathon Photos Live is the world's leading mass participation event sports photography company operating since 1999, now in 70 countries

Marathon Photos Live

Marathon Photos have race photographers at each key location of any event. This allows us to photograph and present race images in our packages.